Privacy Policy

Sagentic LLC | Last updated: February 2026

What We Collect

Business info you provide (name, address, hours, phone)
Google account data you authorize (reviews, calendar, contacts, email)
Facebook and Instagram data you authorize (pages, messaging, business info)
Customer conversations handled by your AI agent
Usage analytics (page views, feature usage, session duration)

What We Don't Do

We never sell your data. Period.
We never train AI models on your customer conversations.
We never share personal data with third parties for their marketing.
We never access more than you explicitly authorize.

Google Data

When you connect Google, we access only what you approve:

Business Profile: read and respond to reviews on your behalf
Calendar: check availability and create customer bookings
Gmail: send emails you explicitly authorize
Contacts: look up names for email composition

You can revoke access anytime from your portal Settings or from your Google Account permissions page.

Facebook & Instagram Data

When you connect Meta (Facebook/Instagram), we access only what you approve:

Business Pages: read and respond to messages and comments
Instagram Professional Account: manage DMs and comments
Page Insights: basic analytics for your business reporting

We do not post content to your pages without your explicit approval. You can disconnect Meta at any time from Settings. Upon disconnection, we delete all stored Meta tokens and cease accessing your Meta data.

How We Use Your Data

To operate your AI agent and respond to your customers
To generate analytics, reports, and morning briefings
To improve service reliability and fix bugs
To send you account-related notifications

We do not use your data for advertising or sell it to advertisers.

Data Storage & Security

Hosted on secure US-based servers
Encrypted in transit (TLS 1.3) and at rest (AES-256)
Customer conversations retained for 90 days, then auto-deleted
OAuth tokens encrypted and stored separately from user data
Access restricted to essential personnel only

Data Sharing

We share data only with:

Infrastructure providers (hosting, database) — under data processing agreements
AI model providers (for generating agent responses) — no personally identifiable data sent
Payment processors (Stripe) — only billing information

We do not share data with data brokers, advertisers, or any unrelated third parties.

Your Rights

Access: Request a copy of your data at privacy@gosagentic.ai
Delete: Request full data deletion — we comply within 30 days
Export: Download your data in machine-readable format
Revoke: Disconnect any service at any time from Settings
Opt out: Unsubscribe from non-essential communications

Children's Privacy

Sagentic is a business tool. We do not knowingly collect data from anyone under 18. If you believe a minor has provided data, contact us and we will delete it.

Changes to This Policy

We may update this policy periodically. We will notify you via email or in-app notification of material changes at least 30 days before they take effect.

Contact

privacy@gosagentic.ai
Sagentic LLC
Wyoming, United States

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