Terms of Service

These Terms of Service ("Terms") govern your use of the Sagentic platform ("Service") operated by Sagentic LLC, a Wyoming limited liability company ("we", "us", "our"). By creating an account or deploying an agent, you ("Client", "you") agree to these Terms.

1. Service Description

Sagentic provides AI-powered business automation tools including customer chat agents, review management, appointment scheduling, missed call handling, and related services for legitimate local businesses.

2. Eligibility

You must be at least 18 years old and authorized to act on behalf of the business you register. The business must be a lawful enterprise operating in compliance with all applicable federal, state, and local laws.

3. Acceptable Use

You agree to use Sagentic only for lawful business purposes. You will not use the Service to:

Engage in or facilitate any illegal activity
Send spam, unsolicited messages, or deceptive communications
Impersonate another person or business
Collect personal data in violation of privacy laws
Generate, distribute, or facilitate access to harmful content
Circumvent any technical limitations or security measures

Prohibited Business Types

The following business types are not eligible to use Sagentic. Accounts found operating in these categories will be terminated immediately without refund:

Adult entertainment, escort services, or sexually explicit content
Cannabis, marijuana dispensaries, or drug paraphernalia
Gambling, casinos, sportsbooks, or daily fantasy sports
Firearms, weapons, or ammunition sales
Cryptocurrency exchanges or trading platforms
Multi-level marketing (MLM) or pyramid schemes
Payday lending, predatory lending, or debt collection agencies
Tobacco, vape, or smoke shops
Counterfeit goods or intellectual property infringement
Any business prohibited by our payment processor's acceptable use policy

4. Subscription and Payment

Sagentic is a paid subscription service billed monthly. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are non-refundable except as required by law or at our sole discretion.

Prices are subject to change with 30 days notice
Failed payments may result in service suspension
You may cancel at any time; service continues through the end of the billing period

5. Your Data

You retain ownership of your business data. We process customer conversations, reviews, and business information solely to provide the Service. We do not sell your data to third parties.

Conversation data is stored securely and retained for the duration of your subscription
Upon account termination, data is deleted within 30 days unless required by law
You are responsible for obtaining necessary consents from your customers for AI-assisted communications

6. AI Disclaimer

Sagentic uses artificial intelligence to generate responses on behalf of your business. While we strive for accuracy:

AI-generated responses may occasionally contain errors
You are responsible for reviewing and approving content posted publicly on your behalf (e.g., review replies)
Sagentic is not liable for any damages arising from AI-generated communications

7. Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms, operate a prohibited business type, or engage in activity that poses risk to our platform or payment processing capabilities. Termination for prohibited activity is immediate and without refund.

8. Limitation of Liability

To the maximum extent permitted by law, Sagentic LLC's total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid us in the three (3) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Sagentic LLC, its members, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your business operations.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the State of Wyoming. Any disputes shall be resolved in the courts of Sheridan County, Wyoming.

12. Contact

For questions about these Terms, contact us at hello@gosagentic.com.

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